So you're thinking about local pickup... Here's some info for you to digest before you make the call!
I selected local pickup as my shipping option! What does this mean?
Congratulations! This means you have decided to make the drive/walk/bike to our new home office in Los Angeles, California to come pick up the order you placed online! This option is 100% free of shipping costs.
Great! Where do I go?
Before you check out, our address will be made visible so please feel free to look it up real quick before deciding to make the drive. If you decide to follow through with local pickup, your confirmation email will also include our address!
I just placed my order for local pickup! Can I come by right away?
Not yet! Please wait for a follow up email confirming that your order is ready for pickup. Orders are generally ready for pickup within 24 hours but can sometimes take a little less/more time depending on how swamped we are. Nevertheless, you'll hear from us as soon as it's ready.
Got it! Can I come by anytime?
Our pickup hours are as follows:
MONDAY - FRIDAY, 10AM - 6PM
If these hours don't work for you please shoot us an email prior to placing your order so we can try and make an arrangement that works for us both. Otherwise, shipping might be your best bet.
Do I need to bring anything with me?
Not really! A snack never hurts. Maybe some flowers? Your call.
Uh oh, I accidentally selected local pickup but turns out I can't make it. Can you just ship it to me instead?
Unfortunately if you're unable to pickup locally our best option is to cancel your order for a full refund, allowing you to place a new order with your preferred shipping method. Please send us an email at firstname.lastname@example.org if this is the case.
Can I come by and shop in person or look around while I'm there?
Sadly no! At this time we're not really setup as a retail location and are only allowing visits for local pickup.
Additionally, if you'd like to add anything to your order while you're here you'd have to place a new order online.
Great! I'm all set! Is there anything else I need to know?
Yes! Please note that you'll be picking up from our actual home. This is not a brick & mortar store or satellite office but rather the home we live and work in so please be polite to our neighbors and community!
For all other questions please feel free to submit an inquiry through our CONTACT page!