Local Pickup

Here's some helpful information about local pickup that you can skim before committing to the option.

What is local pickup? 

This means you've decided to make the drive/walk/bike to our home office in Los Angeles, California to pick up the order you placed online. This option is 100% free of all shipping costs.  

Ok. I've made up my mind and would like to pick up my order locally. What do I do?

Feel free to add anything you want to your cart. Once you're ready to check out, just select "Local Pickup" as your preferred option.

Great! I placed my order and I am in my car ready to go. Can I come get my stuff now?

Not quite yet! Before you swing by, please wait for an email confirming that your order is ready for pickup.

Additionally, please review the products you purchased and double check to see if it's a PREORDER item scheduled to be ready at a later date. Once those are in hand, we'll let you know when it's safe to stop by.

Sounds easy enough! Once my order is confirmed for pickup, what time can I swing by?

Our pickup hours are:

WEDNESDAY THROUGH FRIDAY: 9AM TO 12PM / 1PM TO 6PM

SATURDAY: 10AM TO 4PM

If these hours don't work for you, shipping might be a better option.

Please note that our schedule will fluctuate from time to time! Don't worry, we'll always send an email in advance with warning of any changes to our schedule.

 

Turns out I can't make it at after all. Can you just ship it to me instead?

The easiest solution in this case would be to cancel/refund your order and ask you to place a new one with your preferred shipping method but please reach out to us first in case we can figure out an alternative solution!

How long will you hold onto my order?

We'll keep it here for 90 days! Afterwards we'll shoot you a courtesy email letting you know that time is up but any order left unclaimed by then will be fully refunded. 

Can I come by and shop in person or look around while I'm there? 

At this time we're not really setup as a retail location and are only allowing visits for local pickup! Also, our 13 year old dog isn't very friendly. 

Great! I'm all set! Is there anything else I need to know? 

Yes! Please note that you'll be picking up from our actual home. This is not a brick & mortar store or satellite office but rather the home we live and work in so please be polite to our neighbors and community!

Thanks for all your help! Is there a good place to eat nearby?

Consider dining at Taqueria Frontera at the end of the street.  

For all other questions please feel free to submit an inquiry through our CONTACT page.