How fast do you ship?
Orders generally will ship within 2-3 days of placement, excluding weekends and major holidays. Preorder merchandise will ship when the item has finished production but an estimated ship-by date will always be noted in the product description. We take trips to the post office 5 days a week so we try to get things out as fast as possible.
What if I ordered something along with a preorder item? Will it ship separately?
Any in-stock merchandise ordered in conjunction with an item marked as a preorder will ship together when the preorder item is ready to go! If you need parts of your order sooner than the estimated date of availability, please consider placing two separate orders.
Help! Can I return my order?
Yes! Please check our our returns policy here.
I'd like to exchange my order. Is that ok?
Absolutely! We're happy to set you up with a one-time free exchange per order so please reach out to us in the contact form below to get the ball rolling.
You dummy I received the wrong item/I'm missing a part of my order.
Folks, we are so sorry. We won’t leave you hanging nor will we make you pay any additional costs to get things sorted out. If this happens to you, please contact us as soon as possible and we’ll make all the necessary arrangements to get you taken care of.
My order was lost in the mail!
Unfortunately with so many variables out of our hands, once an item is turned over to USPS for delivery we can not be held responsible for any lost or missing packages! Refunds/Replacements are not offered if an item is lost in transit. Please contact your local carrier for additional help!
Do you ship internationally?
Yup! Global shipping is available to most countries, including the UK/EU.
You'll have two options to select from. The first is an economical option that will not cover any applicable duties and taxes. Those will be your responsibility to settle upon arrival!
With the higher priced option, duties and taxes are calculated and incorporated into your total at checkout. There will be no additional fees at delivery! Additionally, express shipping with pre-customs clearance insures packages arrive within 1-5 days anywhere in the world.
For any additional questions feel free to contact us in the form below!
I think what you guys do is pretty neat. Can we work together?
We love working with other like-minded folks! Feel free to shoot us an email or contact us through the form below!
How do I make those eggs in Moonstruck?
Try this.
