FAQ

How fast do you ship?

Orders generally will ship within 2-3 days of placement, excluding weekends and major holidays. Preorder merchandise will ship when the item has finished production but please check the product description for an estimated ship-by date!

What if I ordered an in-stock item along with a preorder item? Will it ship separately?

Any in-stock merchandise ordered with a preorder product will ship together when the preorder item is ready to go! If you need parts of your order sooner than the estimated date of availability, please consider placing two separate orders. We do not offer split shipments!

Can I return/exchange my order? 

Yes! Please check our our returns and exchange policy here

I received the wrong item/I'm missing a part of my order! What gives?

Folks, we are so sorry. We won’t leave you hanging nor will we make you pay any additional costs to get things sorted out. If this happens to you, please contact us as soon as possible and we’ll make all the necessary arrangements to get you taken care of. 

My order is being returned to you due to an insufficient address! Can you help me? 

Absolutely! We're more than happy to send it out again once it makes it back to us but please note that if your address was incorrectly entered at checkout we'll have to ask you to cover the postage for the second shipment. If you'd rather not cover those costs, we can always issue a refund for the products once they arrive. 

My order was lost in the mail! 

Unfortunately with so many variables out of our hands, once an item is turned over to a carrier for delivery we are not responsible for any lost or missing packages! Refunds/Replacements are not offered if an item is lost in transit. Please contact your local carrier for additional help!

Do you ship internationally?

Yup! Global shipping is available to most countries, including the UK/EU.

You'll have two options to select from. The first is an economical option that will not cover any applicable duties and taxes. Those will be your responsibility to settle upon arrival.

With the higher tiered option, duties and taxes are calculated and incorporated into your total at checkout. There will be no additional fees at delivery! Additionally, express shipping with pre-customs clearance insures packages arrive within 1-5 days anywhere in the world. 

For any additional questions feel free to contact us in the form below.

$40 for a t-shirt? I'm pretty sure I can find something similar on Etsy for less.

You're probably right! But the difference is that when you support us, you're supporting an independently owned shop run day-to-day by four real human beings who care an incredible deal about the quality of their work and product, without any investors or outside parties influencing the ethics of our work. 

We print with independently owned print shops that specialize in high quality, water-based ink screen printing for a premium product that's designed to last. No plastisol inks, no cheap direct-to-garment prints. We want your shirts to last more than a wash.

We work with artists, photographers, models and pay everyone fair and transparent wages for their work because we value their time and talents.

But most importantly, 100% of our profits are invested right back into the shop so that we can keep paying our team livable wages with benefits. This is how we keep doing what we're doing for as long as possible

So while we wouldn't blame anyone for looking for more economical options, we take a lot of pride in what we do and hope that it speaks through in the final product. Thanks for supporting us and giving us the opportunity to do that!

I think what you guys do is pretty neat. Can we work together?

We love working with other like-minded folks! Feel free to shoot us an email or contact us through the form below!

Did you like Fuiosa?

Yes, very much.